FAQs

faq
Golden Triangle Emergency Centers are open every day of the year, 24 hours a day. In other words, we never close, not even for holidays!
Golden Triangle Emergency Centers are full-service emergency centers that can effectively diagnose and initiate treatment for all medical emergencies, from insect bites to heart attacks to industrial and automobile accidents.
Yes, Golden Triangle Emergency Centers treat patients of all ages and medical conditions. We have a themed Pediatric Exam room, designed just for your little ones.
There is no need to make an appointment for emergency medical care. Golden Triangle Emergency Centers treat patients 24 hours a day, seven days a week, 365 days a year.
It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.
Urgent care centers are designed to handle non-life-threatening medical complaints. An urgent care facility is much like a doctor's office with extended hours. Urgent care clinics are often staffed by physician extenders who are generally not trained in triage. If a patient goes to an urgent care clinic with a life threatening emergency, the patient will be redirected to EMS or 911.

In contrast, Golden Triangle Emergency Centers are open 24 hours a day, 365 days a year, and staffed with trained emergency room doctors and staff. Our emergency centers are equipped, similar to those of large hospitals, offering onsite imaging services like CT scans, X-rays, and ultrasound. We also have in-house laboratory services and are equipped and staffed to handle a full range of emergencies, 24/7. Our imaging and lab equipment is the latest, state of the art technology. GTEC provides quick and thorough results for any tests the doctor order.
Should you require hospital admission, we have inpatient transfer agreements and can get you directly admitted to a major hospital. We will arrange prompt transfer to any hospital that you or your primary care physician prefer. We also will arrange for direct admission to an inpatient bed, completely bypassing the hospital’s emergency room. Our staff will do everything to ensure that your transfer to the hospital goes smoothly and quickly. It is important to note, however, that most patients are treated and released without the need for a hospital transfer.
We have no wait time. In hospital-based ERs, the wait times are longer than freestanding ERs like Golden Triangle Emergency Center. This is due to an increase in patient volume as well as taking care of critical patients that are brought in by ambulances. Golden Triangle Emergency Center does not accept patients from 911 ambulance services. With the lower patient volume our ER physicians and registered nurses can see you promptly and efficiently, so that you are back in the comfort of your home.
Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Golden Triangle Emergency Centers is 15 minutes.
Yes, Golden Triangle Emergency Centers offer X-ray, Ultrasound, CT, and Doppler technology. When you require imaging, in addition to being evaluated in real-time by your ER doctor, we send the images electronically to an offsite radiologist to be read immediately. As an added benefit, this technology provides for printed radiology reports, typically ready in about 20 minutes, which is faster than a hospital ER. We will also provide you with a CD of your images, ready by the time you leave our facility.
Golden Triangle Emergency Centers participate with private insurance plans, including Aetna, United Health, Humana, BC/BS, and Cigna. Golden Triangle Emergency Centers will honor all insurance in-network benefits, even if we are not in your network we will honor the in-network benefits. Unfortunately, we do not accept Medicare, Medicaid, or CHIPS at this time.
Golden Triangle Emergency Centers accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover.
You will be asked to pay your emergency room copay at the end of your visit.
According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”. The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.
State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit http://www.tdi.state.tx.us.

You can also contact our Billing Department, Tyvan Billing, at (713) 357-2535.
The health care system can be confusing and costly when consumers lack access to critical information. SB 425 alleviates this problem by requiring free-standing ERs like Golden Triangle Emergency Centers, to provide more transparency about fees, prices and network status. For more information about Senate Bill 425, click here.

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